Data Privacy Policy
Your privacy is important to us at SunsetOrchardGrove
Information We Collect
When you contact us for corporate flower arrangements or gift services, we collect information you voluntarily provide. This includes your name, business name, email address, phone number, delivery addresses, and specific requirements for your floral needs. We also collect payment information when you place orders, though this is processed securely through our payment partners.
For our corporate clients, we may collect additional business information such as company registration details, preferred delivery schedules, and budget requirements. This helps us provide tailored service that meets your business needs.
Our website automatically collects certain technical information when you visit. This includes your IP address, browser type, device information, and how you navigate through our site. We use this data to improve our website performance and understand how clients find our services.
How We Use Your Information
We use your personal information primarily to fulfill flower orders and provide excellent customer service. This includes processing your orders, coordinating deliveries, creating custom arrangements based on your requirements, and communicating about your service needs.
We also utilize data to enhance our services and user experience on the site. This helps us identify which corporate floral offerings are most beneficial to our clients and how we can better support the business community in United Kingdom.
Information Sharing and Disclosure
SunsetOrchardGrove respects your privacy and does not sell your personal data to others. We share information only when needed to provide our services or when required by law.
We may disclose essential information to trusted service providers who assist us in running our business. This includes delivery partners, payment processors, and tech service providers. These partners are contractually bound to safeguard your data and use it solely for the services they deliver to us.
We may reveal information as required by law, a court order, or government demand. We may also share data to safeguard our rights, property, or safety, or the safety of our customers and staff.
Data Security Measures
We treat the protection of your personal data with utmost seriousness and deploy suitable technical and organizational safeguards to keep it safe. This includes secure storage, encrypted transmissions, and restricted access to personal data within our organization.
Secure Storage
Your personal data is stored in secure systems with access controls and ongoing security monitoring.
Encryption
Sensitive data transfers are encrypted to safeguard information during communication between your device and our infrastructure.
Limited Access
Access to customer data is limited to authorized staff who require it to deliver services.
Although we deploy robust security measures, no online transmission method is perfectly secure. We continually update our security practices to guard against evolving threats.
Your Privacy Rights
You hold significant rights concerning your personal data. Depending on applicable laws, you may access, rectify, erase, or limit how your information is used.
To exercise these rights, contact us using the details at the bottom of this policy. We will respond within a reasonable timeframe as required by law.
Data Retention
We keep personal data only as long as needed to provide our services and meet legal obligations. Retention times vary by data type and purpose collected.
Typical Retention Periods:
- Customer contact and order information: roughly three years after last service interaction
- Payment transaction records: about seven years for tax and accounting needs
- Website analytics data: roughly two years for service improvement analysis
- Marketing communication preferences: until you unsubscribe or after roughly two years of inactivity
Cookies and Website Tracking
Our site employs cookies and comparable technologies to enhance your browsing experience and gain insights into how visitors interact with our site. Cookies assist us in storing your preferences and evaluating site performance.
You can adjust cookie settings using your browser preferences. However, turning off certain cookies might impact how the site works. For more details about our cookie practices, please consult our Cookie Policy.
Third-Party Links
Our site may include links to third-party websites or services. This privacy policy covers only SunsetOrchardGrove and our site. We are not responsible for the privacy practices of external sites.
We encourage you to review the privacy policies of any third-party sites you access via links on our site.
Policy Updates
We may periodically revise this privacy policy to reflect changes in our practices, offerings, or applicable laws. When substantial updates are made, we will adjust the "Last Updated" timestamp at the top of this policy.
We encourage you to review this policy from time to time to stay informed about how we safeguard your privacy.
Contact Us About Privacy
If you have questions about this privacy policy, wish to exercise your privacy rights, or have concerns about how we handle your information, please contact us.
Contact Us About Privacy
SunsetOrchardGrove Privacy Team
Floral Court, 43 Bedford Street, London
London, United Kingdom WC2E 9HA
Email address: [email protected]
Phone number: +44 20 7946 0958
For privacy-related inquiries, please include "Privacy Request" in your subject line and furnish as much detail as you can about your request. We strive to reply to all privacy requests within about one week.